Provides support to customers via phone and chat, resolving inquiries and ensuring customer satisfaction.

Engages with potential customers, promotes products or services, and drives sales growth through effective communication.

Assists customers with technical issues, troubleshooting problems, and providing guidance on product use.

Handles administrative tasks, data entry, documentation, and other back-office responsibilities that support operations.

Oversees a team of representatives, monitors performance, provides coaching, and ensures targets are met.

Evaluates customer interactions for quality and compliance, provides feedback, and works to improve service standards.

Develops and delivers training programs for new hires and existing staff, focusing on customer service skills and company policies.

Manages staff scheduling, monitors real-time service levels, and ensures adequate staffing for optimal customer service.

Assists with recruiting, onboarding, employee relations, and administrative tasks within the HR department.

Provides technical support to internal staff, maintains systems, and ensures the smooth functioning of technology in the office.

Manages billing inquiries, handles account issues, processes payments, and assists with financial documentation.

Manages customer inquiries on social media platforms, responds to messages, and engages with online communities.

Focuses on identifying and pursuing new business opportunities, building relationships, and expanding client partnerships.

Collects and analyzes data related to customer service performance, providing insights to improve efficiency and outcomes.