Dale is a seasoned operational professional with decades of expertise in large-scale project implementation and building contact centers from the ground up. With an extensive network of industry contacts in Jamaica and abroad, he is known for his ability to connect with key players and get things done efficiently. Dale’s approach is characterized by his knack for finding the right person for any task at hand, earning him a reputation as someone who can make things happen. Whether it’s navigating complex projects or assembling teams from scratch, Dale brings a wealth of experience and a vast network to the table, ensuring success in every endeavor.

Althea specializes in strategic leadership and general management/administration, with a focus on driving operational efficiency and enhancing international customer experience. With over two decades of experience in sales, operations, and management within call centers and business consultancy, she has a proven track record of building and directing large teams for successful scale-up initiatives. Althea has also spearheaded large-scale implementation projects, demonstrating her ability to navigate complex challenges and deliver results. Her expertise extends to succession planning, training/development, and maintaining high-quality standards.

Abigail is a seasoned recruitment specialist, therapeutic art coach, and strategic HR practitioner with a proven track record of success. Experienced in talent acquisition and management, she has managed recruitment for Jamaica’s largest call centers, demonstrating her ability to excel in diverse environments. Dedicated to driving organizational success through effective talent management, Abigail is skilled in building relationships, understanding client needs, and implementing strategies to achieve desired outcomes.